# Is HeyGen down?

> HeyGen is operational. Checked 2026-11-01 23:48 UTC.

- Official status page: https://status.heygen.com
- Web page: https://outages.cc/heygen
- JSON: https://outages.cc/api/v1/providers/heygen
- RSS: https://outages.cc/feed.xml?providers=heygen

## Active incidents

HeyGen reports no active incident. Status pages can lag the start of a problem by a few minutes.

## Last 90 days

8 incidents on 10 of the last 90 days.

- [HeyGen: incident fixed and monitoring](https://outages.cc/outages/heygen-tf8v3ck9r5.md): Resolved, started 2026-10-10 00:37 UTC, lasted 28 h 19 min. incident resolved
- [HeyGen: Video Agent Outage](https://outages.cc/outages/heygen-qjzn3ucp1k.md): Resolved, started 2026-10-04 22:13 UTC, lasted 42 min. Identified the rootcause and resolved. Video Agent is back.
- [HeyGen: HeyGen Video Workflow Failures](https://outages.cc/outages/heygen-261yaus7cvz.md): Resolved, started 2026-09-18 23:03 UTC, lasted 6 h 17 min. The incident has been resolved, and the service is now operating normally. Thank you for your patience.
- [HeyGen: Seedance Outage](https://outages.cc/outages/heygen-kurpq41ouk.md): Resolved, started 2026-09-16 18:55 UTC, lasted 2 min. Requests that failed during this window were not charged and can be retried now. We'll follow up if anything changes.
- [HeyGen: Video Agent GET /v3/video-agents/{session_id} 404s on all new sessions](https://outages.cc/outages/heygen-xlck190jmo.md): Resolved, started 2026-09-09 19:25 UTC, lasted 3 h 39 min. The incident has been resolved.
- [HeyGen: Increase load on our DB causing service degradation](https://outages.cc/outages/heygen-28bcyvdu63u.md): Resolved, started 2026-08-20 04:14 UTC, lasted 1 h 6 min. The issue has been resolved.
- [HeyGen: Degraded Service](https://outages.cc/outages/heygen-c2t4il1fci.md): Resolved, started 2026-08-17 15:26 UTC, lasted 29 min. We have resolved the issue. Services are back to normal
- [HeyGen: Elevated video translate latency and failure](https://outages.cc/outages/heygen-e380ao1w6h.md): Resolved, started 2026-08-13 05:36 UTC, lasted 9 h 37 min. This issue is resolved