# Adyen: Capture failures and payout delay for Mastercard transactions in Australia

> Adyen reports capture failures for some Mastercard transactions in Australia. The affected component is Settlement and payouts. Adyen identified an internal issue and the engineering teams work to recapture the affected transactions. Some refunds can stay pending and payouts can be one day late.

- Provider: [Adyen](https://outages.cc/adyen.md)
- Type: Incident
- State: identified
- Worst impact: Operational
- Started: 2026-11-02 15:56 UTC
- Components: Settlement and payouts
- Official update: https://status.adyen.com

## Updates from Adyen

### identified, 2026-11-02 15:57 UTC

We have identified an internal issue starting at 20:00 CET on November 1, 2026, resulting in capture failures for a subset of Mastercard transactions processed in Australia. As a result, customers may see an increase in Capture Failures in reporting and the Customer Area, and some refunds may remain pending. Additionally, customers may experience a delay of up to one day in receiving their payouts corresponding to these transactions. Our engineering teams are working to recapture the affected transactions. We will provide an update as soon as we have more information.