# Adyen: JSC CB PRIVATBANK is experiencing higher refusal rates

> Adyen reports higher refusal rates for JSC CB PRIVATBANK on the Payment methods and issuers component. Adyen identified the cause as planned maintenance on the bank's system. The incident is resolved, and it lasted about 4 hours.

- Provider: [Adyen](https://outages.cc/adyen.md)
- Type: Incident
- State: Resolved
- Worst impact: Operational
- Started: 2026-11-07 00:29 UTC
- Resolved: 2026-11-07 04:30 UTC (lasted 4 h)
- Components: Payment methods and issuers
- Official update: https://status.adyen.com

## Updates from Adyen

### resolved, 2026-11-07 04:30 UTC

No text.

### identified, 2026-11-07 00:36 UTC

We have identified an issue outside of our platform resulting in higher refusal rates due to a planned maintenance on their system. Their maintenance work is scheduled for Nov 7th, 2026 from 23:00 to 05:00 CET Their official announcement can be found on their press blog https://privatbank.ua/en and widely in UA media.

### identified, 2026-11-07 00:33 UTC

We have identified an issue outside of our platform resulting in higher refusal rates due to a planned maintenance on their system. Their maintenance work is scheduled for Nov 7th, 2026 from 23:00 to 05:00 CET Their official announcement can be found on their press blog https://privatbank.ua/and widely in UA media.

### identified, 2026-11-07 00:30 UTC

We have identified an issue outside of our platform resulting in higher refusal rates due to a planned maintenance on their system. Their maintenance work is scheduled for Nov 7th, 2026 from 23:00 to 05:00 CET Their official announcement can be found on their press blog https://privatbank.ua/en/news and widely in UA media.