# Asana: Automations not running for EU users

- Provider: [Asana](https://outages.cc/asana.md)
- Type: Incident
- State: Resolved
- Worst impact: Degraded performance
- Started: 2026-09-21 14:59 UTC
- Resolved: 2026-09-21 16:10 UTC (lasted 1 h 10 min)
- Components: Automations and Background Actions, EU - Automations and Background Actions
- Official update: https://stspg.io/r42xv35wnsxd

## Updates from Asana

### resolved, 2026-09-21 16:10 UTC

This incident has been resolved.

### monitoring, 2026-09-21 15:39 UTC

We're currently working our way through the backlog of automations that did not run.

### identified, 2026-09-21 15:00 UTC

We are continuing to work on a fix for this issue.

### identified, 2026-09-21 14:59 UTC

We've heard reports of rules and automations not running in the EU region. We've identified the source of the issue and fixed it for new automations triggers going forward. Our engineers are currently working on the backlog of automations that triggered and did not run during the incident.