# Auth0: Support Center is Unavailable

- Provider: [Auth0](https://outages.cc/auth0.md)
- Type: Incident
- State: Resolved
- Worst impact: Partial outage
- Started: 2026-08-06 16:51 UTC
- Resolved: 2026-08-06 17:59 UTC (lasted 1 h 8 min)
- Components: Other
- Official update: https://stspg.io/zpb5vpwdn06n

## Updates from Auth0

### postmortem, 2026-09-03 17:47 UTC

A root-cause analysis for this issue has been performed and is now available at: [https://cdn.auth0.com/blog/2026-08-06\_-\_Increased\_Error\_Rates\_on\_Support\_Portal\_SSO\_Login.pdf](https://cdn.auth0.com/blog/2026-08-06_-_Increased_Error_Rates_on_Support_Portal_SSO_Login.pdf)

### resolved, 2026-08-06 17:59 UTC

Access to support.auth0.com has been restored. A root cause analysis (RCA) will be posted here within 21 business days. We sincerely apologize for the impact this had on you and your users.

### identified, 2026-08-06 17:44 UTC

We're continuing to carry out our mitigation strategy to restore access to support.auth0.com. We apologize for the inconvenience. Core Authentication is not impacted. We'll continue to provide updates with changes in status.

### investigating, 2026-08-06 16:52 UTC

We are continuing to investigate this issue.

### investigating, 2026-08-06 16:51 UTC

We are currently experiencing an issue that impacts access to support.auth0.com. Our team is actively working to mitigate the issue and restore full portal access as quickly as possible. We apologize for the inconvenience. Core Authentication is not impacted. If you require urgent technical assistance while the Support Center is offline, please call +1 855-408-5455. We will share further updates as new information becomes available.