# Auth0: Tenant Logs Service Impacted on EU-2 Public Cloud

- Provider: [Auth0](https://outages.cc/auth0.md)
- Type: Incident
- State: Resolved
- Worst impact: Degraded performance
- Started: 2026-08-25 07:21 UTC
- Resolved: 2026-08-25 07:58 UTC (lasted 37 min)
- Components: User Authentication, Machine to Machine Authentication
- Official update: https://stspg.io/xzc72kv4gqdr

## Updates from Auth0

### postmortem, 2026-09-22 00:37 UTC

A root-cause analysis for this issue has been performed and is now available at: [https://cdn.auth0.com/blog/2026-08-14\_-\_Tenant\_Logs\_Service\_Disruption\_on\_Multiple\_Environments.pdf](https://cdn.auth0.com/blog/2026-08-14_-_Tenant_Logs_Service_Disruption_on_Multiple_Environments.pdf)

### resolved, 2026-08-25 07:58 UTC

After monitoring the environment, we confirm that the issue remains mitigated, and we're considering this incident as resolved. We apologize for the impact that this event has caused on your users. A Root Cause Analysis detailing this event will be shared within 21 business days.

### monitoring, 2026-08-25 07:42 UTC

We've mitigated the issue by performing a restart on the affected Tenant Log Streaming service in the EU-2 Public Cloud environment. Customers should observe service functionality returning. We're monitoring the environment to ensure stability.

### investigating, 2026-08-25 07:21 UTC

We're investigating an issue that impacted the Tenant Log Streaming service on the EU-2 Public Cloud environment. Customers may not be able to access their log data through the streaming service.