# Backblaze: Customers in the EU region might be facing issues accessing some files

> Backblaze reports that some files are unavailable in the EU region. The provider is investigating the issue. The incident started at 03:35 UTC on 5 November 2026.

- Provider: [Backblaze](https://outages.cc/backblaze.md)
- Type: Incident
- State: investigating
- Worst impact: Major outage
- Started: 2026-11-05 03:35 UTC
- Official update: https://status.backblaze.com/incidents/63a26778-bb65-431f-9e54-448a3de3ba28

## Updates from Backblaze

### investigating, 2026-11-05 05:15 UTC

We are investigating an issue in the EU region where a subset of customer files may be temporarily unavailable