# BigCommerce: Impossible to vault payment instrument when credit cart option is disabled in the PayPal Commerce and BigCommerce Payments integrations

- Provider: [BigCommerce](https://outages.cc/bigcommerce.md)
- Type: Incident
- State: Resolved
- Worst impact: Operational
- Started: 2026-08-04 15:32 UTC
- Resolved: 2026-08-04 21:28 UTC (lasted 5 h 55 min)
- Official update: https://stspg.io/hvjsk73y8tcc

## Updates from BigCommerce

### resolved, 2026-08-04 21:28 UTC

The fix for this issue has been deployed to production and PayPal vaulting is working as expected.

### identified, 2026-08-04 20:19 UTC

Commerce engineers have identified a fix for this issue.

### identified, 2026-08-04 18:21 UTC

Commerce engineers are continuing to work on a fix for this issue.

### identified, 2026-08-04 15:56 UTC

Commerce Engineers have found the root cause of this issue for both the PayPal Commerce and BigCommerce Payments integrations, and are developing a fix.

### investigating, 2026-08-04 15:32 UTC

Commerce Engineers are investigating an issue impacting PayPal Account Vaulted instrument creation when the Credit Cards feature is disabled in the PayPal Commerce and BigCommerce Payments integrations.