# BigCommerce: Some storefront searches returning incomplete results

- Provider: [BigCommerce](https://outages.cc/bigcommerce.md)
- Type: Incident
- State: Resolved
- Worst impact: Degraded performance
- Started: 2026-10-14 18:32 UTC
- Resolved: 2026-10-14 20:02 UTC (lasted 1 h 29 min)
- Components: Storefront
- Official update: https://stspg.io/j82lvs2h6rf6

## Updates from BigCommerce

### resolved, 2026-10-14 20:02 UTC

A fix has been deployed and storefront search results are back to normal.

### monitoring, 2026-10-14 19:53 UTC

A fix has been deployed and search results are returning normally for affected stores. We're completing the rollout to the remaining regions and continuing to monitor.

### identified, 2026-10-14 18:32 UTC

Some stores are seeing storefront searches return no results or miss products they should include. We've found the cause and are rolling out a fix.