# BigCommerce: Search Indexing Delays Affecting a Subset of US Stores

- Provider: [BigCommerce](https://outages.cc/bigcommerce.md)
- Type: Incident
- State: Resolved
- Worst impact: Degraded performance
- Started: 2026-10-20 09:23 UTC
- Resolved: 2026-10-20 10:33 UTC (lasted 1 h 10 min)
- Components: Control Panel, Storefront
- Official update: https://stspg.io/r91skhkt53d2

## Updates from BigCommerce

### resolved, 2026-10-20 10:33 UTC

This incident has been resolved.

### monitoring, 2026-10-20 09:53 UTC

A fix has been implemented and we are monitoring the results.

### identified, 2026-10-20 09:53 UTC

Commerce Engineering has identified the cause of the search indexing delays affecting a subset of stores. As part of the mitigation, the affected functionality has been temporarily disabled for affected stores.

### investigating, 2026-10-20 09:23 UTC

Commerce Engineering is investigating an issue causing delays in product search indexing for a subset of US stores. Our team is working to identify the root cause and restore normal indexing performance.