# BigCommerce: Search document updates delays in Control Panel and Storefront experience

- Provider: [BigCommerce](https://outages.cc/bigcommerce.md)
- Type: Incident
- State: Resolved
- Worst impact: Operational
- Started: 2026-09-01 23:43 UTC
- Resolved: 2026-09-02 02:05 UTC (lasted 2 h 23 min)
- Components: Control Panel
- Official update: https://stspg.io/trhtk83x6vxp

## Updates from BigCommerce

### resolved, 2026-09-02 02:05 UTC

This incident has been resolved.

### monitoring, 2026-09-01 23:44 UTC

We have identified the cause and are currently implementing a fix. We will continue monitoring recovery and provide another update as the queues return to normal levels.

### investigating, 2026-09-01 23:43 UTC

Starting August 31 at approximately 10:00 AM CT, we observed growing indexing queues affecting a subset of stores. During this period, newly created or updated entities may have taken up to 6 hours to become searchable in the Control Panel and storefront.