# BigCommerce: Some Android shoppers on headless storefronts may be unable to reach checkout

- Provider: [BigCommerce](https://outages.cc/bigcommerce.md)
- Type: Incident
- State: Resolved
- Worst impact: Partial outage
- Started: 2026-10-26 12:07 UTC
- Resolved: 2026-10-26 14:18 UTC (lasted 2 h 11 min)
- Components: Storefront
- Official update: https://stspg.io/wbny0kyqxqs4

## Updates from BigCommerce

### resolved, 2026-10-26 14:18 UTC

This incident has been resolved.

### investigating, 2026-10-26 12:07 UTC

We are investigating an issue affecting some shoppers on headless storefronts who use Chrome on Android. Since approximately 15:46 UTC on October 25, these shoppers may see an error, or may be blocked after several attempts, when they are redirected to checkout. Storefronts that use standard BigCommerce-hosted checkout pages are not expected to be affected. Our engineering team has identified a likely cause of this issue and is now applying a fix.