# BigCommerce: Search is returning server errors for a subset of stores

- Provider: [BigCommerce](https://outages.cc/bigcommerce.md)
- Type: Incident
- State: Resolved
- Worst impact: Degraded performance
- Started: 2026-10-05 16:40 UTC
- Resolved: 2026-10-05 19:11 UTC (lasted 2 h 30 min)
- Components: Storefront
- Official update: https://stspg.io/n9thvlt5s6gf

## Updates from BigCommerce

### resolved, 2026-10-05 19:11 UTC

This incident has been resolved.

### monitoring, 2026-10-05 17:50 UTC

Search errors are resolved, but we are addressing an indexing delay stemming from this incident. Recent changes for affected stores may take longer to appear in search.

### monitoring, 2026-10-05 16:47 UTC

A fix has been implemented and we are monitoring the results.

### identified, 2026-10-05 16:45 UTC

The issue has been identified and a fix is being implemented.

### investigating, 2026-10-05 16:40 UTC

We are currently investigating this issue.