# BigCommerce: Unable to export Catalog using Modern Import/Export

- Provider: [BigCommerce](https://outages.cc/bigcommerce.md)
- Type: Incident
- State: Resolved
- Worst impact: Partial outage
- Started: 2026-09-14 22:09 UTC
- Resolved: 2026-09-14 23:14 UTC (lasted 1 h 5 min)
- Components: Control Panel
- Official update: https://stspg.io/vn88jkpyg9nv

## Updates from BigCommerce

### resolved, 2026-09-14 23:14 UTC

This incident has been resolved.

### identified, 2026-09-14 22:27 UTC

Commerce engineers are continuing to work on a fix for this issue.

### investigating, 2026-09-14 22:09 UTC

We are currently investigating this issue.