# BigCommerce: QuickBooks Payments stores cannot transact

- Provider: [BigCommerce](https://outages.cc/bigcommerce.md)
- Type: Incident
- State: Resolved
- Worst impact: Partial outage
- Started: 2026-10-05 18:45 UTC
- Resolved: 2026-10-05 22:24 UTC (lasted 3 h 40 min)
- Components: Checkout & Payment Processing
- Official update: https://stspg.io/zb1cc7d194ww

## Updates from BigCommerce

### resolved, 2026-10-05 22:24 UTC

incident resolved, merchants can disconnect and reconnect their quickbooks now

### monitoring, 2026-10-05 22:16 UTC

we have deployed a fix and are monitoring the issue.

### identified, 2026-10-05 21:34 UTC

We are continuing to work on a fix for this issue.

### identified, 2026-10-05 20:02 UTC

The issue has been identified and a fix is being implemented.

### investigating, 2026-10-05 18:50 UTC

We are currently investigating this issue.

### identified, 2026-10-05 18:45 UTC

The issue has been identified and a fix is being implemented.