# BigCommerce: Authorize.net orders coming in with an incomplete transaction ID for payments made using a stored instrument affecting a subset of stores

- Provider: [BigCommerce](https://outages.cc/bigcommerce.md)
- Type: Incident
- State: Resolved
- Worst impact: Degraded performance
- Started: 2026-10-22 20:14 UTC
- Resolved: 2026-10-23 03:46 UTC (lasted 7 h 33 min)
- Components: Checkout & Payment Processing
- Official update: https://stspg.io/xkb4bgxbhv4j

## Updates from BigCommerce

### resolved, 2026-10-23 03:46 UTC

This incident has now been resolved

### monitoring, 2026-10-23 00:51 UTC

A fix has been implemented and we are monitoring the results

### identified, 2026-10-22 23:22 UTC

The issue has been identified and a fix is being prepared

### investigating, 2026-10-22 22:40 UTC

We are continuing to investigate this issue

### investigating, 2026-10-22 20:14 UTC

Commerce Engineering is currently investigating reports of orders coming in with incomplete transaction IDs when using Auth.net, causing the Capture Payment button to be missing on the Orders Interface