# Box: [Minor] Issue with Box AI

> Box AI and Box AI in the Box Web Application had a partial outage. Some users could not use Box AI. Box reports that the incident is resolved and lasted 3 hours and 19 minutes.

- Provider: [Box](https://outages.cc/box.md)
- Type: Incident
- State: Resolved
- Worst impact: Partial outage
- Started: 2026-11-04 05:48 UTC
- Resolved: 2026-11-04 09:07 UTC (lasted 3 h 19 min)
- Components: Box AI, Box Web Application - Box AI
- Official update: https://stspg.io/hg22gsr327kn

## Updates from Box

### resolved, 2026-11-04 09:07 UTC

After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.

### investigating, 2026-11-04 06:21 UTC

We are continuing to investigate this issue.

### investigating, 2026-11-04 06:03 UTC

Our team is investigating an issue with Box AI. Some users may be unable to use Box AI. We will provide additional information as it becomes available.

### resolved, 2026-11-04 05:57 UTC

No text.

### investigating, 2026-11-04 05:51 UTC

Our team is investigating an issue with Box AI. Some users may be unable to use Box AI. We will provide additional information as it becomes available.