# Box: [Major] Issue with Box Drive

- Provider: [Box](https://outages.cc/box.md)
- Type: Incident
- State: Resolved
- Worst impact: Partial outage
- Started: 2026-10-15 08:30 UTC
- Resolved: 2026-10-15 12:41 UTC (lasted 4 h 11 min)
- Components: Box Drive
- Official update: https://stspg.io/2z5s2yy8rp7n

## Updates from Box

### postmortem, 2026-10-26 19:23 UTC

We recently addressed issues affecting Events and Box Drive. We would like to take the opportunity to further explain these issues and the steps we have taken to prevent recurrence. ‌ Between October 14, 2026 at 3:00 PM PDT and October 15, 2026 at 5:10 AM PDT, some customers may have experienced delayed Events delivery and Box Drive synchronization. ‌ # Analysis The incident was caused by an unexpected workload surge. We remediated the issue by deploying a targeted filter for the workload and adding capacity. During the mitigation, some Events and Drive synchronizations may have been delayed. ‌ # Corrective Actions Box has initiated the following corrective actions: ‌ * Adding monitoring and improved workload filtering tools to respond to future incidents quicker. * Exploring ways to automatically handle unexpected workload changes across our event processing systems. ‌ We are continuously working to improve Box and want to make sure we are delivering the best product and user experien

### resolved, 2026-10-15 12:41 UTC

After further monitoring, this incident is now considered resolved. The Box Drive service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.

### monitoring, 2026-10-15 12:13 UTC

Our team has taken steps to remediate this issue and is seeing improvement for the Box Drive service. We are continuing to monitor for any additional impact.

### identified, 2026-10-15 11:15 UTC

We are continuing to work on a fix for this issue.

### identified, 2026-10-15 10:10 UTC

We are continuing to work on a fix for this issue.

### identified, 2026-10-15 09:10 UTC

Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.

### investigating, 2026-10-15 08:30 UTC

We are investigating latency with syncing from the Box Web Application to Box Applications: Box Drive Some Users may see delayed updates synchronizing items from the Box Web App to Box Drive desktop clients.