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Braze logoBrazeIncident · 2026-09-16 09:17 UTC

Braze Support Services Outage

ResolvedOfficial update

This issue has been resolved. Our Global Support Service is operating normally, and customers can raise cases via the Braze Support Portal and the Braze AI Operator as usual. We have confirmed stable service following remediation of the underlying Salesforce Service Cloud issue.

The latest update from Braze.

State

Resolved

Started

47 d ago

2026-09-16 09:17 UTC

Lasted

6 h 52 min

until 2026-09-16 16:09 UTC

Worst impact

Major outage

Timeline

3 updates
09:1711:0012:4314:2616:09
Major outageUpdate postedTimes in UTC

Identified

6 h 23 min 93%

Monitoring

28 min 7%

Updates

Times in UTC

As posted by Braze

Resolved2026-09-16 16:09 UTC

This issue has been resolved. Our Global Support Service is operating normally, and customers can raise cases via the Braze Support Portal and the Braze AI Operator as usual. We have confirmed stable service following remediation of the underlying Salesforce Service Cloud issue.

Monitoring2026-09-16 15:40 UTC

We are observing signs of resolution, and at this time, customers are able to use our Global Support Service normally. We continue to monitor the service while Salesforce continues remediation of the Salesforce Service Cloud issue. Customers can now raise cases via the Braze Support Portal and the Braze AI Operator as usual.

Identified2026-09-16 09:17 UTC

Braze Support Services and Partner Portal are currently experiencing issues due to an incident impacting Salesforce Service Cloud. Customers may experience issues when submitting cases via the Braze Support Portal and Braze AI Operator. During this time, you may also experience delays in response to support cases. For any critical cases, please contact support@braze.com.

Affected components

2
Braze Support ServicesGlobal Services - Braze Support Services

Follow Braze

Your coding agent knows when Braze is down, and tells you when a failure is theirs, not yours. You can also get Braze incidents in a feed reader or in Slack.

Prompt
Install the outages.live MCP server, so that when something breaks you can tell if the cause is a provider we depend on and not my code. It reads the official status pages of cloud, AI, payment and developer providers and gives you their incidents as MCP tools.

Add it as a remote MCP server named "outages" at https://outages.cc/mcp (Streamable HTTP, no authentication), with your CLI command or your MCP config file.

Then:
1. Make sure it connects and shows the tools get_provider, list_feed and send_feedback.
2. Call get_provider with "braze" and tell me if Braze has a problem right now.
3. From now on, when a call to a third-party service fails or becomes slow, call get_provider for that service before you change my code.

Paste this into any coding agent. It adds the server with its own MCP setup.

RSS
https://outages.cc/feed.xml?providers=braze
Slack
/feed subscribe https://outages.cc/feed.xml?providers=braze

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