# Braze: Latency and Errors on US07

- Provider: [Braze](https://outages.cc/braze.md)
- Type: Incident
- State: Resolved
- Worst impact: Degraded performance
- Started: 2026-09-02 07:43 UTC
- Resolved: 2026-09-02 10:09 UTC (lasted 2 h 25 min)
- Components: Dashboard, US 07 Cluster - Dashboard
- Official update: https://stspg.io/31rcjl5mjqs5

## Updates from Braze

### resolved, 2026-09-02 10:09 UTC

The Dashboard has continue to remain stable and the issue is now resolved.

### monitoring, 2026-09-02 09:36 UTC

Engineers have implemented a fix and the Dashboard has been stable for over 30 minutes. We are continuing to monitor the issue to ensure full resolution.

### identified, 2026-09-02 08:58 UTC

We have identified the issue leading to intermittent dashboard errors and latency and engineers are working to resolve the issue.

### investigating, 2026-09-02 07:43 UTC

Our Engineering team are investigating intermittent latency and errors on the US07 Dashboard.