# Buildkite: Increased latency and error rates

- Provider: [Buildkite](https://outages.cc/buildkite.md)
- Type: Incident
- State: Resolved
- Worst impact: Degraded performance
- Started: 2026-10-28 23:17 UTC
- Resolved: 2026-10-28 23:49 UTC (lasted 32 min)
- Components: REST API, Agent API, REST API - REST API
- Official update: https://stspg.io/n1sw1vccqzg7

## Updates from Buildkite

### resolved, 2026-10-28 23:49 UTC

We identified that the majority of the impact was for a single customer and was caused by a database failover. We are investigating the cause and we will work with the impacted customer.

### monitoring, 2026-10-28 23:17 UTC

We saw increased latency and error rates in REST and GraphQL for a subset of our customers starting around 22:30 UTC until 22:45. The platform has been stable since. We're investigating the root cause