# Buildkite: Increased latency and error rates

> Buildkite reported increased latency and error rates for a small subset of customers. Buildkite said the incident is resolved and latency returned to normal. The incident lasted about 2 hours and 8 minutes.

- Provider: [Buildkite](https://outages.cc/buildkite.md)
- Type: Incident
- State: Resolved
- Worst impact: Degraded performance
- Started: 2026-11-03 18:14 UTC
- Resolved: 2026-11-03 20:22 UTC (lasted 2 h 8 min)
- Official update: https://stspg.io/y06rrgzzwqz4

## Updates from Buildkite

### resolved, 2026-11-03 20:22 UTC

We have seen recovery and latency has returned to normal.

### monitoring, 2026-11-03 19:45 UTC

We’ve scaled out the resources that process incoming webhooks and are seeing recovery. We’re now working through the backlog of queued jobs and continuing to monitor

### investigating, 2026-11-03 19:03 UTC

We are continuing to investigate. At this time, the issue is limited to a small subset of customers.

### investigating, 2026-11-03 18:57 UTC

We are continuing to investigate. At this time, the issue appears to be limited to a small subset of customers.

### investigating, 2026-11-03 18:15 UTC

We're seeing increased latency and error rates for a subset of our customers. We're currently investigating and will provide status updates as they become available.