# ClickHouse Cloud: Degraded support ticket submission and response

- Provider: [ClickHouse Cloud](https://outages.cc/clickhouse.md)
- Type: Incident
- State: Resolved
- Worst impact: Degraded performance
- Started: 2026-10-23 04:51 UTC
- Resolved: 2026-10-23 07:39 UTC (lasted 2 h 48 min)
- Official update: https://status.clickhouse.com

## Updates from ClickHouse Cloud

### resolved, 2026-10-23 07:39 UTC

``` Salesforce team resolved the issue that prevented users from logging in. They identified an issue with a recent release that prevented login sessions from being created. Deployed a fix forward, and access is now restored. Users can log in and open their orgs again. https://status.salesforce.com/incidents/20004512 ```

### identified, 2026-10-23 04:51 UTC

> Support Ticket Creation through Cloud Console is degraded, and other Salesforce integrated functions may be impacted due to an outage reported at [Salesforce status page](https://status.salesforce.com/products/Salesforce_Services). Creating support tickets through the ClickHouse Cloud Console may intermittently fail or take longer than usual. Responses to existing support tickets may also be delayed. If you have trouble submitting a support request, please email [support@clickhouse.com](mailto:support@clickhouse.com) or use the support chat in the Cloud Console. > > > For reference, Salesforce service updates are available on the [Salesforce status page](https://status.salesforce.com/products/Salesforce_Services).