# Cloudflare: Support Helpdesk Availability Issues

- Provider: [Cloudflare](https://outages.cc/cloudflare.md)
- Type: Incident
- State: Resolved
- Worst impact: Degraded performance
- Started: 2026-10-23 03:03 UTC
- Resolved: 2026-10-23 09:42 UTC (lasted 6 h 39 min)
- Components: Support Site
- Official update: https://www.cloudflarestatus.com/incidents/8m9a1fjjwxp5

## Updates from Cloudflare

### resolved, 2026-10-23 09:42 UTC

This incident has been resolved.

### monitoring, 2026-10-23 06:37 UTC

A fix has been implemented and we are monitoring the results.

### identified, 2026-10-23 05:56 UTC

We are continuing to work on a fix for the issue.

### identified, 2026-10-23 04:43 UTC

We are continuing to work on a fix for the issue.

### identified, 2026-10-23 03:37 UTC

Support portal, live chat support and emergency telephone line are still unavailable due to the ongoing helpdesk provider outage. Customers may experience issues submitting or viewing tickets/chats, and overall response times may be delayed. Customers with urgent issues should revert to using the support email address (backupsupport@cloudflare.com).

### investigating, 2026-10-23 03:03 UTC

Our helpdesk provider is currently experiencing issues, and as such customers might encounter errors while submitting or viewing tickets. Responses on customer inquiries may be delayed during this time.