# CockroachDB Cloud: Connection attempts failing for multiple Basic tenants in GCP South America (southamerica-east1).

- Provider: [CockroachDB Cloud](https://outages.cc/cockroachdb.md)
- Type: Incident
- State: Resolved
- Worst impact: Partial outage
- Started: 2026-09-17 19:08 UTC
- Resolved: 2026-09-17 20:39 UTC (lasted 1 h 31 min)
- Components: CockroachDB Basic/Standard, CockroachDB Cloud - CockroachDB Basic/Standard
- Official update: https://stspg.io/kqhq6n0wx6mq

## Updates from CockroachDB Cloud

### resolved, 2026-09-17 20:39 UTC

This incident has been resolved. CockroachDB Cloud (Basic) clusters hosted in GCP South America (São Paulo / southamerica-east1) experienced network connectivity issues that have now been fully restored. Connectivity has returned to normal and all affected clusters are operating as expected. We apologize for any disruption this may have caused. If you continue to experience any issues, please contact support.

### investigating, 2026-09-17 19:08 UTC

CockroachDB Cloud (Basic) clusters hosted in GCP South America (São Paulo / southamerica-east1) are currently experiencing network connectivity issues. We are investigating and will provide an update shortly