# Contentful: Insights Dashboard failing to load

- Provider: [Contentful](https://outages.cc/contentful.md)
- Type: Incident
- State: Resolved
- Worst impact: Partial outage
- Started: 2026-10-20 07:22 UTC
- Resolved: 2026-10-20 10:28 UTC (lasted 3 h 6 min)
- Components: Insights API, Ninetailed (Personalization) - Insights API
- Official update: https://stspg.io/qh169g18jws6

## Updates from Contentful

### resolved, 2026-10-20 10:28 UTC

This incident has been resolved.

### monitoring, 2026-10-20 09:53 UTC

The issue with our upstream provider has been resolved and the Insights API and Dashboard are back to normal operation. We are monitoring the situation.

### investigating, 2026-10-20 08:57 UTC

Our upstream data provider is experiencing degrading performance, making most of our Optimization insights unavailable

### investigating, 2026-10-20 07:22 UTC

We are investigating an issue where the Contentful Insights Dashboard is failing to load for customers.