# Convex: AI gateway unavailable

- Provider: [Convex](https://outages.cc/convex.md)
- Type: Incident
- State: Resolved
- Worst impact: Major outage
- Started: 2026-09-28 21:09 UTC
- Resolved: 2026-09-28 22:13 UTC (lasted 1 h 4 min)
- Components: AI Gateway
- Official update: https://stspg.io/69tvx0v68mbg

## Updates from Convex

### resolved, 2026-09-28 22:13 UTC

An issue with an upstream provider caused requests to the AI Gateway to be rejected. The issue has been resolved and service has been restored. We apologize for the disruption.

### monitoring, 2026-09-28 21:49 UTC

A fix has been implemented and we are monitoring the results.

### investigating, 2026-09-28 21:09 UTC

We are currently investigating an issue that makes the AI gateway refuse requests.