# Customer.io: Some customers are experiencing data processing and message-sending delays

> Data processing and message sending have delays for some Customer.io customers. Customer.io reports that the incident is resolved and that all backlogs are processed. Customer.io did not give a resolution time.

- Provider: [Customer.io](https://outages.cc/customerio.md)
- Type: Incident
- State: resolved
- Worst impact: Degraded performance
- Started: 2026-07-20 21:35 UTC
- Components: Data Processing, Message Sending
- Official update: https://stspg.io/tp9vbdm7ldkf

## Updates from Customer.io

### resolved, 2026-11-01 17:18 UTC

This incident has been resolved and all backlogs have been processed.