# dbt Cloud: New user onboarding issue for trial sign-ups

- Provider: [dbt Cloud](https://outages.cc/dbt.md)
- Type: Incident
- State: Resolved
- Worst impact: Operational
- Started: 2026-09-03 13:24 UTC
- Resolved: 2026-09-03 13:25 UTC (lasted 1 min)
- Official update: https://status.getdbt.com

## Updates from dbt Cloud

### resolved, 2026-09-03 13:25 UTC

A configuration change affecting new account onboarding caused some customers signing up for a dbt State or dbt Wizard trial to be unable to create a project or proceed past the billing setup step. This impacted new trial sign-ups between 2026-09-03 11:48 UTC and 2026-09-03 12:53 UTC. The issue was resolved and all affected systems are functioning normally. Please contact Support at [support@getdbt.com](mailto:support@getdbt.com "support@getdbt.com") if you continue to experience issues or have any follow-up questions.

### monitoring, 2026-09-03 13:24 UTC

A configuration change affecting new account onboarding caused some customers signing up for a dbt State or dbt Wizard trial to be unable to create a project or proceed past the billing setup step. This impacted new trial sign-ups between 2026-09-03 11:48 UTC and 2026-09-03 12:53 UTC. The issue was resolved and all affected systems are functioning normally. Please contact Support at [support@getdbt.com](mailto:support@getdbt.com "support@getdbt.com") if you continue to experience issues or have any follow-up questions.