# Deepgram: Elevated errors from authentication services at one datacenter

- Provider: [Deepgram](https://outages.cc/deepgram.md)
- Type: Incident
- State: Resolved
- Worst impact: Degraded performance
- Started: 2026-10-29 15:17 UTC
- Resolved: 2026-10-29 16:12 UTC (lasted 55 min)
- Components: Batch API, Streaming API, TTS API, Voice Agent API, Voice Agent API: Downstream Providers, DG Whisper Cloud, Deepgram Public API (api.deepgram.com) - Batch API, Deepgram Public API (api.deepgram.com) - Streaming API, Deepgram Public API (api.deepgram.com) - TTS API, Deepgram Public API (api.deepgram.com) - Voice Agent API, Deepgram Public API (api.deepgram.com) - Voice Agent API: Downstream Providers, Deepgram Public API (api.deepgram.com) - DG Whisper Cloud
- Official update: https://stspg.io/h2g6w1gk0m8v

## Updates from Deepgram

### resolved, 2026-10-29 16:12 UTC

Between 15:17 and 15:45 UTC on October 29, an issue with authentication services at one of our US datacenters caused some API requests and Voice Agent sessions to fail with 5xx errors, and some transcription callbacks sent from that datacenter to carry an invalid Dg-Token header. A fix was deployed at 15:45 UTC and error rates returned to normal. This incident is resolved. All systems are operational.

### investigating, 2026-10-29 15:17 UTC

We are investigating elevated errors with authentication services at one of our US datacenters. Some API requests and Voice Agent sessions routed there may fail with 5xx errors, and some transcription callbacks sent from that datacenter may carry an invalid Dg-Token header.