# Elastic Cloud: Elevated Error Rates Affecting Managed OTLP

- Provider: [Elastic Cloud](https://outages.cc/elastic.md)
- Type: Incident
- State: Resolved
- Worst impact: Degraded performance
- Started: 2026-08-20 20:22 UTC
- Resolved: 2026-08-20 22:13 UTC (lasted 1 h 51 min)
- Official update: https://stspg.io/0bf0txxmghjs

## Updates from Elastic Cloud

### resolved, 2026-08-20 22:13 UTC

This incident has been resolved. The root cause has been identified and addressed. Customer workloads were not impacted during this incident.

### identified, 2026-08-20 21:59 UTC

We have identified the root cause of the elevated error rates affecting serverless managed OTLP. A mitigation has been applied and we are monitoring to confirm error rates return to baseline. Based on our investigation, customer workloads were not affected.

### investigating, 2026-08-20 20:53 UTC

We are continuing to investigate elevated error rates affecting the managed OTLP on Elastic Cloud Serverless. We will provide an update within 1 hour.

### investigating, 2026-08-20 20:22 UTC

We are currently investigating elevated error rates affecting the managed OTLP on Elastic Cloud Serverless. Our team is actively investigating the root cause. We will provide an update within 30 minutes.