# Elastic Cloud: Increased error rates for microsoft-multilingual-e5-large

- Provider: [Elastic Cloud](https://outages.cc/elastic.md)
- Type: Incident
- State: Resolved
- Worst impact: Partial outage
- Started: 2026-08-13 08:32 UTC
- Resolved: 2026-08-17 11:40 UTC (lasted 4 days)
- Official update: https://stspg.io/gwddkvwr42lr

## Updates from Elastic Cloud

### resolved, 2026-08-17 11:40 UTC

The microsoft-multilingual-e5-large model has been retired from the Elastic Inference Service. Requests to this model now return an error. Customers who wish to use this model with Elastic cloud must create a custom inference endpoint using their own API key. See our inference documentation for further details: https://www.elastic.co/docs/api/doc/elasticsearch/group/endpoint-inference

### monitoring, 2026-08-13 18:26 UTC

Unfortunately, we can no longer support the E5 Multilingual Large model on the Elastic Inference Service due to continued upstream provider issues. Any customers requiring this model should set up custom inference endpoints using their own API keys.

### investigating, 2026-08-13 14:45 UTC

We're seeing some improvement in availability but are continuing to monitor the situation. We will follow up with more information in due course.

### investigating, 2026-08-13 08:32 UTC

We are seeing elevated error rates from the upstream provider for the microsoft-multilingual-e5-large embedding model. Search embedding requests to this model may fail. We are investigating