# Elastic Cloud: Elastic Support Portal unavailable

- Provider: [Elastic Cloud](https://outages.cc/elastic.md)
- Type: Incident
- State: Resolved
- Worst impact: Partial outage
- Started: 2026-09-16 13:17 UTC
- Resolved: 2026-09-16 15:38 UTC (lasted 2 h 21 min)
- Official update: https://stspg.io/520rnfx53f0w

## Updates from Elastic Cloud

### resolved, 2026-09-16 15:38 UTC

The Elastic Support Portal remains available and steady - at this time, we are considering this incident resolved.

### monitoring, 2026-09-16 14:49 UTC

We are seeing signs of recovery on the Elastic Support Portal, and customers should now be able to access as normal. We will continue monitoring for 30 minutes before marking this incident as resolved.

### investigating, 2026-09-16 13:17 UTC

We are currently aware that some customers may be unable to access the Elastic Support Portal at this time. We are working with our provider to investigate. If you need to contact support in the meantime, please contact support@elastic.co.