# Elastic Cloud: Kibana access restored for UI-assigned Organization Owners on Hosted deployments

- Provider: [Elastic Cloud](https://outages.cc/elastic.md)
- Type: Incident
- State: Resolved
- Worst impact: Partial outage
- Started: 2026-09-10 01:30 UTC
- Resolved: 2026-09-10 22:31 UTC (lasted 21 h)
- Official update: https://stspg.io/dh1b7zfw3t85

## Updates from Elastic Cloud

### resolved, 2026-09-10 22:31 UTC

This incident has been resolved.

### monitoring, 2026-09-10 09:51 UTC

Update: The fix has been deployed to production and we have applied a data correction to affected accounts, restoring Kibana access for impacted users. We are monitoring to confirm full resolution.

### identified, 2026-09-10 06:03 UTC

Update: This incident is still ongoing and we are continuing to investigate.

### identified, 2026-09-10 01:30 UTC

We have identified and are in the process of fixing+mitigating a bug in our permissions management UI that is prevents users with the Organisation Owner role and Cloud Console, Elasticsearch, and Kibana access from accessing Kibana in Hosted Deployments.