# Fin: Customer contact details showing up as "Redacted" in the Intercom Inbox

- Provider: [Fin](https://outages.cc/fin.md)
- Type: Incident
- State: Resolved
- Worst impact: Degraded performance
- Started: 2026-10-14 17:43 UTC
- Resolved: 2026-10-14 17:55 UTC (lasted 12 min)
- Official update: https://www.finstatus.com

## Updates from Fin

### resolved, 2026-10-14 17:55 UTC

Between 16:50 UTC and 17:39 UTC contact details were replaced with "Redacted" in the Intercom Helpdesk for teammates missing explicit permissions to view contact details. We're sorry for the disruption.

### investigating, 2026-10-14 17:43 UTC

We're investigating reports of customer contact details showing up as "Redacted" in the Intercom helpdesk.