# Grafana Cloud: IRM Unable to Voice Call Brazil Numbers

> Grafana Cloud reports that voice calls to Brazil do not work in Incident Management and Response (IRM). Grafana Cloud is investigating the issue. Users can set mobile push or SMS as notifications.

- Provider: [Grafana Cloud](https://outages.cc/grafana.md)
- Type: Incident
- State: investigating
- Worst impact: Partial outage
- Started: 2026-11-02 00:36 UTC
- Components: Incident Management and Response (IRM)
- Official update: https://stspg.io/m1k738p976cl

## Updates from Grafana Cloud

### investigating, 2026-11-02 00:39 UTC

We are currently investigating an issue impacting Voice calls to Brazil for IRM. We are working on a resolution, and an update will follow as soon as we have more info. Users should configure mobile push or SMS as notifications.