# Grafana Cloud: Investigating elevated database load in AWS Germany

- Provider: [Grafana Cloud](https://outages.cc/grafana.md)
- Type: Incident
- State: Resolved
- Worst impact: Degraded performance
- Started: 2026-09-09 11:27 UTC
- Resolved: 2026-09-09 13:51 UTC (lasted 2 h 24 min)
- Components: AWS Germany - prod-eu-west-4, Grafana - AWS Germany - prod-eu-west-4
- Official update: https://stspg.io/j1r7zw96mgh5

## Updates from Grafana Cloud

### resolved, 2026-09-09 13:51 UTC

This incident has been resolved.

### monitoring, 2026-09-09 12:44 UTC

A fix has been implemented and we have been seeing recovery to the affected region. We will continue to monitor.

### investigating, 2026-09-09 11:27 UTC

We are investigating elevated database load affecting infrastructure supporting a subset of Grafana Cloud instances in the AWS Germany region (prod-eu-west-4). Affected users may experience slow responses when accessing Grafana. We will provide an update as more information becomes available.