# Grafana Cloud: Tempo: High Latency in prod-eu-west-2

- Provider: [Grafana Cloud](https://outages.cc/grafana.md)
- Type: Incident
- State: Resolved
- Worst impact: Degraded performance
- Started: 2026-10-15 14:35 UTC
- Resolved: 2026-10-15 16:58 UTC (lasted 2 h 23 min)
- Components: AWS Germany - prod-eu-west-2: Ingestion, Traces - AWS Germany - prod-eu-west-2: Ingestion
- Official update: https://stspg.io/qth8ndlqhdj1

## Updates from Grafana Cloud

### resolved, 2026-10-15 16:58 UTC

This incident has been resolved.

### identified, 2026-10-15 16:08 UTC

Things are starting to stabilize as we continue to work on a mitigation.

### identified, 2026-10-15 15:20 UTC

We are continuing to work on a fix for this issue. Next update by 16:30 UTC

### identified, 2026-10-15 14:35 UTC

We observed some spikes in latency starting at approximately 12:50 UTC. We are working on a resolution. Next update by 15:30 UTC