# Grafana Cloud: Grafana Cloud unavailibity in the prod-gb-south-0 region

- Provider: [Grafana Cloud](https://outages.cc/grafana.md)
- Type: Incident
- State: Resolved
- Worst impact: Degraded performance
- Started: 2026-10-20 12:43 UTC
- Resolved: 2026-10-20 16:33 UTC (lasted 3 h 50 min)
- Components: Grafana.com, Support Tickets, Integrations, Cost Management and Billing, Fleet Management, Incident Management and Response (IRM), Public Snapshots, GCP UK - prod-gb-south-0, GCP UK - prod-gb-south-0: Querying, GCP UK - prod-gb-south-0: API, GCP UK - prod-gb-south-0: Ingestion, GCP UK - prod-gb-south-0: Public Probes, GCP UK - prod-gb-south-0: Rule Evaluation, GCP UK - prod-gb-south-0: Alertmanager and Rules Configuration API, GCP UK - prod-gb-south-0: Alertmanager, GCP UK - prod-gb-south-0: Metrics Generator, Grafana - GCP UK - prod-gb-south-0, Metrics - GCP UK - prod-gb-south-0: Querying, Metrics - GCP UK - prod-gb-south-0: Ingestion, Logs - GCP UK - prod-gb-south-0, Alerting and SLO - GCP UK - prod-gb-south-0: Rule Evaluation, Alerting and SLO - GCP UK - prod-gb-south-0: Alertmanager and Rules Configuration API, Alerting and SLO - GCP UK - prod-gb-south-0: Alertmanager, Traces - GCP UK - prod-gb-south-0: Querying, Traces - GCP UK - prod-gb-south-0: Ingestion, Traces - GCP UK - prod-gb-south-0: Metrics Generator, AI and Machine Learning - GCP UK - prod-gb-south-0, Synthetic Monitoring - GCP UK - prod-gb-south-0: API, Synthetic Monitoring - GCP UK - prod-gb-south-0: Public Probes, OpenTelemetry Ingest Endpoint - GCP UK - prod-gb-south-0, Profiles - GCP UK - prod-gb-south-0, Frontend Observability - GCP UK - prod-gb-south-0, Private Datasource Connect (PDC) - GCP UK - prod-gb-south-0, Website and Support - Grafana.com, Website and Support - Support Tickets, Grafana Assistant - GCP UK - prod-gb-south-0, Knowledge Graph - GCP UK - prod-gb-south-0
- Official update: https://stspg.io/blcsc38zxjxw

## Updates from Grafana Cloud

### resolved, 2026-10-20 16:33 UTC

This incident has been resolved.

### identified, 2026-10-20 14:29 UTC

We are seeing errors in Frontend o11y again. We are continuing to investigate and monitor the impacted services.

### identified, 2026-10-20 12:43 UTC

Between 06:15 and 12:15 UTC, Grafana Cloud Frontend Observability in GCP UK (prod-gb-south-0) experienced errors accepting incoming telemetry data. This has been resolved and Frontend Observability is operating normally in this region. We are continuing to investigate and monitor the remaining impacted services.

### investigating, 2026-10-20 11:37 UTC

We are continuing to investigate this issue.

### investigating, 2026-10-20 06:54 UTC

We are continuing to investigate this issue.

### investigating, 2026-10-20 06:49 UTC

As of 06:30 UTC, we became aware of to an issue with Grafana Cloud unavailibity in the prod-gb-south-0 region. Engineering is actively engaged and assessing the issue. We will provide updates accordingly.