# Grafana Cloud: DB issues in prod-sa-east-1

- Provider: [Grafana Cloud](https://outages.cc/grafana.md)
- Type: Incident
- State: Resolved
- Worst impact: Operational
- Started: 2026-10-20 21:36 UTC
- Resolved: 2026-10-21 00:09 UTC (lasted 2 h 33 min)
- Components: AWS Brazil - prod-sa-east-1, AWS Brazil - prod-sa-east-1: API, AWS Brazil - prod-sa-east-1: Public Probes, Grafana - AWS Brazil - prod-sa-east-1, Synthetic Monitoring - AWS Brazil - prod-sa-east-1: API, Synthetic Monitoring - AWS Brazil - prod-sa-east-1: Public Probes
- Official update: https://stspg.io/28py1pvhnpjf

## Updates from Grafana Cloud

### resolved, 2026-10-21 00:09 UTC

This incident has been resolved.

### investigating, 2026-10-20 23:39 UTC

Synthetic Monitoring alerting has recovered. We are continuing to monitor.

### investigating, 2026-10-20 22:14 UTC

Synthetic Monitoring alerting is also impacted. We are continuing to investigate this issue.

### investigating, 2026-10-20 21:36 UTC

We are currently investigating an issue in the prod-sa-east-1 region causing slow requests, or some stacks struggling to start. We will provide an update as soon as we have more information to share.