# Grafana Cloud: Metrics Alert Rule Evaluation Failures in AWS Australia (prod-au-southeast-1)

> Metrics alert and recording rule evaluation did not work correctly in AWS Australia (prod-au-southeast-1). The affected components were Rule Evaluation and Alerting and SLO Rule Evaluation. Grafana Cloud reports that the outage is resolved and that it lasted about 1 hour 40 minutes.

- Provider: [Grafana Cloud](https://outages.cc/grafana.md)
- Type: Incident
- State: Resolved
- Worst impact: Degraded performance
- Started: 2026-11-02 09:20 UTC
- Resolved: 2026-11-02 11:08 UTC (lasted 1 h 48 min)
- Components: AWS Australia - prod-au-southeast-1: Rule Evaluation, Alerting and SLO - AWS Australia - prod-au-southeast-1: Rule Evaluation
- Official update: https://stspg.io/yw5qq1khyhj1

## Updates from Grafana Cloud

### resolved, 2026-11-02 11:08 UTC

Between approximately 08:00 and 09:40 UTC (about 1 hour 40 minutes), some customers in AWS Australia (prod-au-southeast-1) experienced intermittent failures when evaluating alert and recording rules, which may have caused missed or delayed alert notifications and gaps in recorded series. This has been fully resolved and rule evaluation is operating normally.

### investigating, 2026-11-02 10:18 UTC

We continue to investigate intermittent failures when evaluating alert and recording rules in AWS Australia (prod-au-southeast-1), first observed at approximately 08:00 UTC. Some customers may see rules fail to evaluate or be delayed, which can result in missed or delayed alert notifications and gaps in recorded series. We are continuing to investigate. Next update by 11:15 UTC.

### investigating, 2026-11-02 09:30 UTC

We are investigating an elevated rate of failures when evaluating Metrics alert and recording rules in AWS Australia (prod-au-southeast-1). Some customers may see rules missed or delayed rule evaluations, which can result in missed or delayed alert notifications and gaps in recorded series. Next update by 10:20 UTC.

### investigating, 2026-11-02 09:21 UTC

We are investigating an elevated rate of failures when evaluating Metrics alert and recording rules in AWS Australia (prod-au-southeast-1). Some customers may see rules delayed rule evaluations, which can result in missed or delayed alert notifications and gaps in recorded series. Next update by 10:20 UTC.