# Grafana Cloud: Grafana Access Issues

- Provider: [Grafana Cloud](https://outages.cc/grafana.md)
- Type: Incident
- State: Resolved
- Worst impact: Major outage
- Started: 2026-09-28 17:32 UTC
- Resolved: 2026-09-28 19:21 UTC (lasted 1 h 49 min)
- Components: AWS US East (VA) - prod-us-east-3, Grafana - AWS US East - prod-us-east-3
- Official update: https://stspg.io/tblzdh8qw6qb

## Updates from Grafana Cloud

### resolved, 2026-09-28 19:21 UTC

This incident has been resolved.

### identified, 2026-09-28 18:38 UTC

We have identified the issue, and put a mitigation in place. We continue to work towards a resolution

### investigating, 2026-09-28 18:00 UTC

We are continuing to investigate the issue, and will provide updates once we have more to share.

### investigating, 2026-09-28 17:32 UTC

We are currently investigating an issue causing issues accessing the platform.