# Heroku: Heroku Feature Degradation

- Provider: [Heroku](https://outages.cc/heroku.md)
- Type: Incident
- State: Resolved
- Worst impact: Degraded performance
- Started: 2026-09-24 14:56 UTC
- Resolved: 2026-09-24 16:24 UTC (lasted 1 h 28 min)
- Components: Apps
- Official update: https://status.heroku.com/incidents/2964

## Updates from Heroku

### resolved, 2026-09-24 16:24 UTC

Incident resolved.

### update, 2026-09-24 16:10 UTC

Engineers have fixed the issue and are monitoring. All router logs are now being successfully delivered.

### update, 2026-09-24 15:51 UTC

Engineers are continuing to investigate this issue. The current known impact is intermittent router logs being dropped in a subset of US regions. App logs are unaffected. We will provide another update in the next 60 mins.

### update, 2026-09-24 15:09 UTC

At 13:31 UTC on September 24, 2026, some Common Runtime customers began experiencing intermittent loss of application logs in the US region. Our engineers are working to resolve the issue.

### investigating, 2026-09-24 14:56 UTC

Heroku engineers are investigating.