# HeyGen: HeyGen Video Workflow Failures

- Provider: [HeyGen](https://outages.cc/heygen.md)
- Type: Incident
- State: Resolved
- Worst impact: Degraded performance
- Started: 2026-09-18 23:03 UTC
- Resolved: 2026-09-19 05:20 UTC (lasted 6 h 17 min)
- Official update: https://status.heygen.com

## Updates from HeyGen

### resolved, 2026-09-19 05:20 UTC

The incident has been resolved, and the service is now operating normally. Thank you for your patience.

### identified, 2026-09-18 23:03 UTC

We’re investigating an issue affecting some video generation requests. The issue has been identified.