# HeyGen: Increase load on our DB causing service degradation

- Provider: [HeyGen](https://outages.cc/heygen.md)
- Type: Incident
- State: Resolved
- Worst impact: Operational
- Started: 2026-08-20 04:14 UTC
- Resolved: 2026-08-20 05:20 UTC (lasted 1 h 6 min)
- Official update: https://status.heygen.com

## Updates from HeyGen

### resolved, 2026-08-20 05:20 UTC

The issue has been resolved.

### investigating, 2026-08-20 04:14 UTC

Team is investigating the cause expect slow downs on services.