# HeyGen: Degraded Service

- Provider: [HeyGen](https://outages.cc/heygen.md)
- Type: Incident
- State: Resolved
- Worst impact: Degraded performance
- Started: 2026-08-17 15:26 UTC
- Resolved: 2026-08-17 15:54 UTC (lasted 29 min)
- Official update: https://status.heygen.com

## Updates from HeyGen

### resolved, 2026-08-17 18:54 UTC

We have resolved the issue. Services are back to normal

### monitoring, 2026-08-17 16:30 UTC

Services may be susceptible to temporary degradation in performance. A fix has been identified. We are waiting on GitHub to deploy it to all services

### resolved, 2026-08-17 15:54 UTC

We identified the source of the performance errors and resolved them. Services are back to normal.

### identified, 2026-08-17 15:26 UTC

Several services across HeyGen + LiveAvatar are degraded.