# HeyGen: Seedance Outage

- Provider: [HeyGen](https://outages.cc/heygen.md)
- Type: Incident
- State: Resolved
- Worst impact: Partial outage
- Started: 2026-09-16 18:55 UTC
- Resolved: 2026-09-16 18:57 UTC (lasted 2 min)
- Official update: https://status.heygen.com

## Updates from HeyGen

### resolved, 2026-09-16 18:57 UTC

Requests that failed during this window were not charged and can be retried now. We'll follow up if anything changes.

### monitoring, 2026-09-16 18:55 UTC

Between 8:00AM and 11:00AM PST, Seedance requests failed or timed out. We've deployed a fix and error rates have returned to normal. We're continuing to monitor. Requests that failed during this window were not charged and can be retried now. We'll follow up if anything changes.