# HeyGen: Video Agent Outage

- Provider: [HeyGen](https://outages.cc/heygen.md)
- Type: Incident
- State: Resolved
- Worst impact: Operational
- Started: 2026-10-04 22:13 UTC
- Resolved: 2026-10-04 22:55 UTC (lasted 42 min)
- Official update: https://status.heygen.com

## Updates from HeyGen

### resolved, 2026-10-04 22:55 UTC

Identified the rootcause and resolved. Video Agent is back.

### investigating, 2026-10-04 22:13 UTC

We are investigating an issue with Video Agent chats not surfacing and loading