# HeyGen: Video Agent GET /v3/video-agents/{session_id} 404s on all new sessions

- Provider: [HeyGen](https://outages.cc/heygen.md)
- Type: Incident
- State: Resolved
- Worst impact: Partial outage
- Started: 2026-09-09 19:25 UTC
- Resolved: 2026-09-09 23:03 UTC (lasted 3 h 39 min)
- Official update: https://status.heygen.com

## Updates from HeyGen

### resolved, 2026-09-09 23:03 UTC

The incident has been resolved.

### identified, 2026-09-09 19:25 UTC

Root cause identified. A fix is rolling out shortly. Some users may also see permission errors on new videos in the dashboard — we're confirming whether that's related.