# Honeycomb: Canvas not loading

- Provider: [Honeycomb](https://outages.cc/honeycomb.md)
- Type: Incident
- State: Resolved
- Worst impact: Degraded performance
- Started: 2026-08-21 15:21 UTC
- Resolved: 2026-08-21 15:59 UTC (lasted 38 min)
- Components: ui.honeycomb.io - US1 App Interface, ui.eu1.honeycomb.io - EU1 App Interface
- Official update: https://stspg.io/8395mp4pdgq3

## Updates from Honeycomb

### resolved, 2026-08-21 15:59 UTC

This incident has been resolved.

### monitoring, 2026-08-21 15:25 UTC

We have deployed the fix and are seeing recovery of normal Canvas functionality.

### identified, 2026-08-21 15:21 UTC

Canvas is not loading for customers in the US and EU regions and we have identified what we believe to be the cause and are rolling out a fix.